Spares Guru was born out of the very real opportunity to provide genuine and branded car parts direct to the user using online channels - but with REAL customer service and FAST same day shipping. By purchasing direct from manufacturers (many USA based) we can often supply genuine parts at 40-50% lower price than through the car dealers network.
Reviews support that we are delivering what we promise, and that it makes a real difference to customer satisfaction. Not only are many of our home mechanics/car enthusiasts returning for repeat purchases, repair shop professionals are also utilising our platform.
We utilise eBay as our portal. We like that our customers choose to purchase from us after comparing our products and feedback with our competitors - and we thrive on the transparent public feedback.
We don't apologise for not carrying every part for every vehicle in Australia. Instead we aim to be the best in supplying what we stock - and will listen to what our customers say we should hold. Yes our range is increasing fast - but we always get to know a new part inside out before adding it.
As already mentioned, we can't and don't stock everything. However you have our assurance that we stand behind every product we have chosen to stock - and offer no questions money back or replacement item if you are not happy
We know the frustration of purchasing online, waiting days for tracking info to appear, and maybe weeks before your item arrives. We guarantee same business day shipping for orders received by 2pm - and all items are tracked for assurance. If your item doesn't arrive, or is damaged, we will replace or refund immediately - no questions asked.
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